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* Do NOT post your RegNet order ID/Purchase number.

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* Include a thorough description of the actions that led to the problem. If you can, describe briefly what you think caused the dataloss.

* Include a description of the running OS (Windows 9x / ME / NT / 2000 / XP or OS/2 or whatever), including version information, Service Pack levels and the file-system in use.

* When you are dealing with MBR, partition table and boot sector related issues, please create and post a partinfo and the DiskPatch logfile (if you have used DiskPatch). Typical symptoms of such issues are entire drives and partitions that can't be accessed.

* Include relevant information such as descriptions of symptoms and actual (error) messages that are displayed when trying to access the data, file system etc. If you have lost partitions, describe the partitions as they were before the problems occurred.

* When relevant, include hardware information (internal/external controller, array information etc.) if you think it has any bearing on the problem at hand.

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Size of subject harddisk: Haarlem - Netherlands - Europe